Refund policy
Return and Refund Policy – RDX Sports | Switzerland
Last updated: 07.11.2026
Return period (14 days)
You have 14 days from receipt of your item to return or exchange it.
Conditions
- Item unused / unworn, in the same condition as received, with its tags and in its original packaging.
- Include the receipt or proof of purchase.
How to return an item
Announce your return to info@rdxsports.ch with your order number. We confirm the return and send you the instructions. Items sent back without prior notice cannot be accepted. Return address:
RDX Sports | Switzerland (Returns)MolardWeb SA
Chemin du Jardin-Alpin 2
1217 Meyrin – Switzerland
Return shipping costs
Return shipping costs are paid by the customer. If the item is defective or we sent the wrong item, we cover the costs.
Damaged items or wrong delivery
Please check your order on receipt and contact us immediately if an item is defective, damaged or does not match your order. Photos may be requested.
Non-returnable items
- Hygiene products whose sealed packaging has been opened (e.g. mouth guards, underwear, socks).
- Personalised or made-to-measure products.
- Gift cards.
Exchanges
For an exchange (different size or colour), announce your return and tell us which item you would like, or place a new order once the return has been accepted.
Refunds
Once we have received and checked the item, we let you know whether the return is accepted. The refund is made to your original payment method within 10 working days. Depending on your bank, the amount may appear a few days later.
Warranty
Independently of the right of return, all our products come with the 24-month legal warranty.
Questions: info@rdxsports.ch · +41 22 341 92 19